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Get Answers to Frequently Asked Tenant Questions

 Q: How do I setup my tenant portal?
A: One person in the house will get an invite to setup a tenant portal on AppFolio. This portal will be used to submit rent and maintenance requests. You will get that invite a few weeks prior to your move in date.

 Q: When is my rent due?

A: Rent is due by the 1st of every month. There is a five day grace period. After the 5th day rent is considered late. There is a $100 fine for late rent. All rent must be submitted prior to the 5th for rent to be on time. A partial payment with residual rent still owed after the 5th qualifies as late rent.

 Q: What forms of payment do you accept?

A: The majority of our tenants love paying online and do so through their tenant portal on Appfolio. We also accept payments via money order, bank check or personal check. We don’t accept cash payments.

 Q: We have roommates, can you accept multiple payments?

A: No. Rent is submitted in one payment. This is specified in the Lease.

 Q: What happens when it’s time to move in?

A: Once your first rent payment has been submitted you can pick up your key copies from our office in New Brunswick. We also email you a move-in inspection report. The email is photos of every wall, ceiling and floor in the house. We will use this report to compare the condition of the home when you leave.

 Q: Who sets up utilities?

A: Tenants are responsible for setting up all utilities. If you need help with which utility provider to contact, please reach out to your property manager.

 Q: How do I request maintenance?

A: You submit a repair request through Appfolio. Please be sure to be detailed. Pictures and/or a video are required to help us trouble shoot the issue as fast as possible. Someone will respond to you within 24 hours.

 Q: What if I have an emergency maintenance request? 

A: The following are considered emergency maintenance requests. We recommend you to get in touch with your property manager directly about any of these issues. Once you have got in contact with them, please log the issue in Appfolio to document when it was first brought up:

  • Mold

  • Fire

  • A serious crime has been committed

  • AC out > 85 degrees or heat out < 40 degrees

  • Toilet out and only one bath in house

  • Hot water heater

  • Sewage backup

  • Leak from ceiling

  • Water leak causing rising water

  • Smoke or carbon detectors not working

  • Fire Extinguisher empty

  • Appliance outage is NOT an emergency (including fridge)

  • Roof leak from rain is NOT an emergency

  • Water leak under a sink is NOT an emergency

  • Toilet backed up but more than one toilet in house is NOT an emergency

 Q: How long will it take for a repair to be made? 

A: We want to have repairs made as quickly as possible. Once we receive the maintenance request, your property manager will reach out to you to further understand the issue. We will then give you the name and contact info of one of our approved vendors to make the repair. We do this so you can schedule the vendor to come out when someone will be home and so you can tell them exactly what the problem is.

 Q: What happens when my lease is up? 

A: When a tenant has decided not to renew their Lease, we send them a move out inspection report via email 30 days prior to their Lease expiration. We also confirm with the tenant that they received the instructions. We do a final walk through and document it with photographs and a move out inspection report and go over any potential deductions during the walk through.

 Q: I am moving out, when will I get my deposit back?

A:By law we have up to 30 days to send the deposit back. We do not send it back immediately. This is due to pending water bills, recycling violations and trash violations that often occur when a tenant moves out. It takes 2 weeks sometimes for the towns to send those fines. Once 2 weeks have passed we generally begin processing the disposition of the security deposit and send it back between the 15-30 day window.

Still Have Questions?

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